Carilion New River Valley Medical Center
Address
Carilion New River Valley Medical Center
Address
Services
- Acute care
- Advanced laparoscopy
- Behavioral health
- Bone density testing
- CT scan
- Endoscopy services
- Inpatient and outpatient services
- Inpatient and outpatient surgery
- Lactation education and support services
- MRI
- Nuclear medicine/molecular imaging
- Occupational therapy
- Physical therapy
- Therapy services (PT, OT, ST, Respiratory)
Ambulance transportation
Featured Service
Carilion Clinic Patient Transportation operates the region's premier emergency ground transport system, covering all of Virginia and West Virginia, with bases in Roanoke, Lexington, Westlake, Franklin, Giles, and Radford. We also accept transports to and from other states.
Our fleet of 40 advanced life-support ambulances and staff of 230 employees, that also includes a bike EMS team, are ready to respond to any emergency 24 hours a day.
We also have specialized transportation that is designed to transport infants and children—even premature newborns—by ground or air to serve our smallest emergency patients. It is custom-outfitted with the most advanced life-saving medical equipment available, carries two self-contained incubator units and is large enough for two care teams.
Billing Information
Quick Med Claims
275 Curry Hollow Rd., Pleasant Hills, PA 15236
Phone: 1-888-517-5355
Benefits of this Service:
- Fast emergency access to Carilion Roanoke Memorial Hospital’s Level I Trauma Center.
- Neonatal pediatric transport team
Cardiac rehabiltation
Featured Service
Our Cardiac Rehabilitation program is designed to help those with heart disease recover faster, feel better & get healthier. This program actually starts while you are still in the hospital. A cardiac rehab nurse makes visits to discuss your condition & explains what you’ll need to do to get back to living your life.
Next is an outpatient exercise program, beginning after your discharge. This includes aerobic & strength training exercise sessions, personalized to your needs and preferences, diagnosis and doctor’s recommendations. This program also includes education to help you & your family learn more about your condition. Family is encouraged to attend sessions & to remain involved in healthy lifestyle activities.
Physician referral is required before patients begin. We offer cardiac rehab in Roanoke, Bedford, NRV, & Lexington.
Benefits of this Service:
- Cardiac rehab involves exercise to help you regain strength, endurance and confidence.
- This program involves education to help you and your family make any necessary healthy changes in your diet and lifestyle.
da Vinci Surgical System
Featured Service
We were one of the first medical centers in Virginia and in the country to have offered treatment with an advanced robotic surgery system. Carilion Clinic began using the da Vinci® Surgical System in 2001 as part of our mission to deliver the latest, most innovative, cutting-edge technology to our patients.
Using da Vinci®, the surgeon operates the console, which shows a 3-D image of the surgical area. Instrument controls below the display seamlessly translate the surgeon's movements into precise, real-time movements of surgical instruments inside your body.
Carilion offers numerous robotic surgeries using da Vinci® including:
- da Vinci® Cardiac Surgery
- da Vinci® Gynecologic Surgery
- da Vinci® General Surgery
- da Vinci® Urologic and Prostate Cancer
Benefits of this Service:
- Faster recovery times
- Less post-operative pain
- Fewer complications
Emergency Room (ER)
Featured Service
When you have to visit our Emergency Department at Carilion Clinic, we offer:
- Highly trained, health care staff with experience in all aspects of emergency care
- Sexual assault care through our forensic nursing program
- Access to advanced medical technology and treatment facilities
- Laboratory and radiology testing
- Consultants from a wide range of specialties, including medical and surgical subspecialties
- Treatment options that include the latest therapies for many medical conditions
- Emergency medicine board-certified physicians
Interventional radiology
Featured Service
Interventional radiology (IR) offers minimally invasive procedures that can treat a wide variety of conditions in the body. Our doctors are highly specialized in radiology medicine and can often offer an alternative to traditional open surgery. IR procedures use image guidance (ultrasound, CT scan or fluoroscopy) that point the physician directly to the area of interest and allow for precise treatment. Most of our procedures can be done without general anesthesia and patients can go home the same day. IR physicians work closely with primary care and other specialty providers to ensure that each patient receives individualized care. Our treatments can be used for cancer, infertility, liver, renal and vascular disease and for pain management.
Benefits of this Service:
- Alternative to open surgery
- Less pain
- Small to no incisions
- Quicker recovery times
Level III Trauma Center
Featured Service
Further southwest, our Carilion New River Valley Medical Center is designated as a Level III trauma center, providing high quality trauma care close to home and for surrounding rural communities.
Our 24 hour immediate coverage by emergency medicine physicians, along with prompt availability of general surgeons and anesthesiologists, provides injured patients with timely services such as injury assessment, resuscitation, surgery, intensive care and stabilization. Patients requiring more comprehensive care are stabilized and transferred to our Level I Trauma Center at Carilion Roanoke Memorial Hospital.
We have an active trauma prevention and outreach program in the referring communities and offer continued education for nurses and members of the trauma team.
Mammography
Featured Service
We are committed to making sure that every woman has prompt and easy access to the medical resources she needs to screen for, diagnose, and treat breast cancer— which includes getting routine mammograms.
A mammogram uses low energy x-rays to generate images of your breast tissue. Carilion's skilled health care professionals will examine these images to screen for breast cancer or evaluate symptoms such as lumps or thickening. A typical mammogram takes about 20 minutes.
At Carilion Clinic, we offer the following:
- A full range of breast imaging services, from routine screening to diagnostic imaging to work-ups of breast abnormalities.
- Digital mammography, in addition to standard analog X-ray images.
- Experienced technologists, all registered by the American Registry of Radiologic Technologists (ARRT), who have collectively provided nearly a quarter million mammograms over the past ten years.
- On-site reading of all mammograms by board-certified radiologists solely dedicated to reading breast images.
- Prompt, personal and sensitive communication about test results.
Maternity services
Featured Service
The Birthplace
Carilion Roanoke Memorial Hospital and Carilion New River Valley Medical Center
New families just starting out, and families that are growing, can rely on us to provide a safe, comfortable and caring environment to welcome their little ones. We have the largest and most experienced maternity center and neonatal intensive care unit in southwest Virginia.
Visit The Birthplace webpage for more information and virtual tours.
Specialties
Emergency Psychiatry
Emergency Mental Health Care
Comprehensive Psychiatric Emergency Program (CPEP) offers 24/7 hospital-based emergency psychiatri…
Breast Cancer
Our integrated care team, in collaboration with the physicians of Blue Ridge Cancer Care, provides…
Addiction Services
Substance Treatment and Recovery Services
Our team of psychiatrists, therapists and behavioral specialists are here to assist individuals an…
Diagnostic Radiology
Imaging
Imaging technology allows physicians to examine and diagnose you from the inside out.
Emergency Medicine
When the unexpected happens, our dedicated health care professionals are here 24 hours a day, seve…
Colon and Rectal Surgery
Our surgeons offer the latest in diagnosis and treatment of disorders and diseases of the colon, r…
Neurosurgical Oncology
Brain and Spine Cancer
Our team of experts use surgical procedures to address brain and spinal cord tumors and manage can…
Functional Neurosurgery
Parkinson’s Disease and Movement Disorder Surgery
Procedures focus on specific parts of the brain using complex methods like deep brain stimulation …
General Surgery
Carilion Clinic's highly experienced general surgeons provide evaluations and treatment for a vari…
Gastroenterology
Digestive Care
We offer multidisciplinary care for digestive and pancreatic diseases from a team of highly skille…
Neurology
Carilion is proud of our premier neurology services, offering advanced treatment for people with p…
Obstetrics and Gynecology
Women's Care
Carilion Women’s Obstetrics and Gynecology offers gynecologic, prenatal, delivery and postpartum c…
Heart and Vascular Care
Cardiovascular
The largest heart surgery program in the area, we treat everything from blocked arteries and valve …
Pediatric Cardiology
Our experts diagnose and treat a wide variety of children’s heart conditions.
Psychiatry and Behavioral Medicine
Mental Health Care
Our multifaceted team of psychiatrists, therapists and behavioral specialists helps patients with …
Skull Base Neurosurgery
Brain Surgery
Skull base neurosurgery treats complex conditions and tumors at the bottom part of the skull, usin…
Sleep Medicine
Restful sleep is a critical part of healthy living so it is important to identify sleep problems. …
Otolaryngology
Ear, Nose and Throat
We'rededicated to providing top-notch care for head and neck, ear, nose and throat disorders.
Pulmonary and Critical Care Medicine
Lung and Airways
Our expert team provides quality, proven and innovative medical testing, treatment and care for ma…
Orthopaedic Care
Our doctors treat your bones, joints and muscles. Carilion Clinic is the largest orthopaedic practi…
Spine Neurosurgery
Spine Surgery
Complex spine surgery addresses conditions such as herniated discs or spinal deformities with the …
Spine
We serve as a regional resource for adult and pediatric complex spine surgeries and revisions.
Urology
We offer personalized care based on your condition that takes into account your age and lifestyle.
About
Carilion New River Valley Medical Center (CNRV) is an award-winning 110-bed acute care facility offering modern medical ORs, state of the art technology (advanced imaging and robotic surgery) and multiple surgical and medical specialties (see listings).
We treat more than 30,000 cases per year in our Level III Trauma Center. Our OB/GYN and midwifery program delivers nearly 1,200 babies per year at The Birthplace. Outpatient procedures include annual screenings and complex diagnostics, as well as, support for rehabilitation and therapy programs. Carilion Clinic Saint Albans Hospital is located on our campus.
While our facilities are outstanding, it's our healthcare team making the difference for patients. We take pride in our expertise and patient-focused customer service. Through the DAISY Foundation, you can express your appreciation for nursing care at this facility; DAISY Award for Extraordinary Nurses.
Patient Resources
Visit the Guest Services desk in the main lobby for patient room information or directions to services such as Medical Records/HIM, C.A.R.E.S. and Medication Assistance programs. The Pharmacy and Gift Shop are located in the main lobby. You can contact the Gift Shop by calling 540-731-2427 or drop by and see us 8 a.m. - 6 p.m., Monday - Friday. We offer a variety of gifts, including flowers, cards, balloons, novelty items and much more.
The Atrium Café, is on the lower level near the curved staircase. Other resources you may want to refer to before coming to the hospital are your MyChart account and CNRV’s patient guide.
For interactive Campus Map of service locations see Parking tab.
To obtain copies of your medical records, complete the release form (see button) and fax to HIM at 540-731-2607 or mail to:
Carilion New River Valley Medical Center
Attn.: Medical Records/HIM
2900 Lamb Circle
Christiansburg, VA 24073
Billing
Medical billing is complex and can be difficult to understand. The Pay Your Bill link has information about the billing process and definitions of terms that are frequently used in medical billing to help you better understand how the billing process works.
The Hospital Charges link has spreadsheets with our hospitals' standard charges for items and services as well as charges for each diagnosis-related group (DRG). Spreadsheets list standard hospital charges and are not intended to be used to estimate your cost for receiving care.
Your total bill will depend on a number of factors. Some of these include patient acuity (how sick you are), the specific services you receive and the specific products that are ordered by your clinician. You will receive separate bills for hospital services and for physician services. If you have insurance, your out-of-pocket cost is based on the terms of your insurance plan and rates for services negotiated by your insurance company.
Pricing fluctuations may occur, and we will post periodic updates to this list. If you have questions, please contact Billing Customer Service at 540-983-4294 or toll free at 866-720-3742.
Parking
Guest Services offers free Valet Parking at the CNRV main entrance for visitors and patients on weekdays from morning until early afternoon.
CNRV has more than 10 entrances. It is best to know the entrance near the service you plan to visit and park in that general area. Each entrance is numbered and parking lots have corresponding numbers. See CNRV’s interactive campus map for parking and entrance locations. A printable version is available.
Accepted Insurance
Carilion Clinic contracts with most major health insurance carriers. This list is updated periodically and is subject to change without notice. Please contact your insurance company or health benefits manager to better understand how your policy works and any financial liability that you may have, prior to receiving care.

