Thank you for choosing Carilion Clinic for your health care needs. It is our goal to provide convenient and easy ways to pay your account balance for services provided throughout Carilion.

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Pay Your Bill Online
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There are several other convenient ways to pay your bill.

Phone

Pay by phone by calling the number listed on your bill. If you are unsure of the number to call, contact our main Billing Customer Service line at 540-983-4294 or toll free at 866-720-3742.

Mail

Payments may be mailed to:

  • Carilion Clinic, P.O. Box 824579, Philadelphia, PA 19182

All other patient billing correspondence should be sent to:

  • Carilion Clinic, P.O. Box 13966, Roanoke, VA 24038

In Person

Due to the COVID-19 pandemic, Carilion Clinic’s payment center at 1502 Williamson Road NE will temporarily close to the public beginning Monday, March 23 at 8 a.m.

Patients who need to pay a bill or have a billing-related question should contact us by phone or online. Contact information is available here. 

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Other Ways To Pay Your Bill
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Financial Assistance
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These short, animated videos have information to help you understand the billing process at Carilion and your billing statement.

Video 1: Carilion Clinic Billing Overview

Getting ready for an upcoming Carilion appointment? Here are some tips to help you navigate your medical bills.

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Understanding Your Billing Statement
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Understanding Your Billing Statement
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More Information & Resources
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Billing Customer Service

  • Phone: 540-983-4294 or toll free at 866-720-3742, Monday – Friday, 8 a.m. – 6 p.m. We also offer automated services after hours. 
  • Address: 1502 Williamson Road NE, Suite 200, Roanoke, VA 24012. Please note this location is temporarily closed to the public due to the COVID-19 pandemic. 
  • Email: billingservice@carilionclinic.org. A note about email: Email is not considered a secure method of communication, so please do not send confidential or private information such as social security numbers, credit card information, details about your diagnosis or other sensitive information. In an effort to maintain the security of your protected health information, please contact us by phone and speak with a representative. Considering this, should you still prefer our team to correspond with you about these details via email, please submit an Email Billing Authorization Form.  

Contact Billing Customer Service for questions about our new consolidated statement (combining hospital and physician services). If your bill indicates one of the following business offices, you will receive the most prompt service by using the contact information below. 

Carilion Recovery Department Accounts with Prefix Beginning with CAR

Home Care Services

Hospice Services

Laboratory Services

Our lab services are billed through Solstas Lab Partners.

Transportation Services - Ambulance/Ground

  • Address: 275 Curry Hollow Road, Pleasant Hills, PA 15236
  • Phone: 888-517-5355

Ambulance/ground transportation services are billed through Quick Med Claims.

Transportation Services - Life-Guard Helicopter/Air

  • Address: West Plains Patient Accounts, P.O. Box 708, West Plains, MO 65775
  • Phone: 877-288-5340

Helicopter/air transportation services are billed through Med-Trans (Air Medical Group Holdings).

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