Carilion Clinic volunteers have a heart for serving others. Come join us!

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Carilion Clinic volunteers are just like you: They have a heart for serving others. Our volunteers willingly give a few hours each week to help patients, families and staff at our facilities in Roanoke, New River Valley and Franklin County. Volunteers’ caring attitudes contribute to the positive experience of our patients. Volunteer Services also offers a summer youth program for teens age 14 and older. This video outlines volunteer policies and practices.

Learn about volunteer opportunities in your community: Roanoke, New River Valley, and Franklin County.

To learn about Hospice volunteering, click here.

Thank you for your interest in Volunteer Services!

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About Us

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Volunteer Services Application

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Volunteer Services Application

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Volunteers

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About Us

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Volunteer Services Application

Call CRMH: 540-981-7312

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Application and Phone

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With the opening of Carilion Clinic's Crystal Spring Tower expansion in 2025 comes exciting, new volunteer opportunities! We are accepting applications for volunteers interested in serving across various roles, including the expanded Emergency Department and Guest Services desks.

Qualifications: Must be able to walk extensively and push wheelchairs. Ability to navigate throughout hospital.

Minimum Age: 14

Hours Needed: Mornings, afternoons, evenings

Skills: Greet patients and guests, assist in wayfinding and escorting, work closely with staff

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New Tower, New Opportunities!

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A terrific opportunity for the ultimate “people” person to assist the public by escorting and directing patients, families and guests entering the hospital. Volunteers work alongside Guest Services employees and escort patients to their appointments and help them navigate the hospital. Particularly good fit for outgoing individuals.

Qualifications: Must be able to walk extensively and push wheelchairs. Ability to navigate throughout the hospital.

Minimum age: 14

Hours needed: 6-9 a.m.; 9a.m.-Noon; Noon to 3 pm Monday-Friday

Skills: Greet patients and guests, work closely with staff

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Information Desk

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Serve coffee and snacks—along with a dollop of comfort—to guests in hospital waiting areas. The perfect role for a “know-no-strangers” person who is comfortable extending hospitality to any and all. All donations to the cart support our Youth Volunteer scholarship fund.

Qualifications: Warm and engaging personality. Must be able to walk extensively and push a snack cart. Ability to navigate throughout the hospital.

Minimum age: 14

Hours needed: 8:30 a.m.-2:30 p.m. Monday-Friday

Skills: Operate coffee machine

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Hospitality

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If you like to walk, this is the role for you! Escort family members to see their loved ones before and after surgery. Volunteers will get their steps in as they accompany guests through corridors from the waiting room to the surgery unit.

Qualifications: Warm and engaging personality. Must be able to walk extensively and push a wheelchair. Ability to navigate through the surgical floor.

Minimum age: 14

Hours needed: 6-9 a.m.; 9a.m.- Noon; Noon-3 p.m.; 3-5p.m. Monday-Friday

Skills: Extensive walking, light conversation.

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Outpatient Surgery

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An exciting retail opportunity to work with patients, visitors and staff. Assist customers with selecting merchandise, stock and straighten shelves and display areas; Water fresh plants in the flower cooler.

Qualifications: Must be able to stand, walk and kneel for long periods of time

Minimum age: 18

Hours needed: Mornings, Afternoons, Evenings Monday-Friday.

Skills: Greet customers, stock and deliver flowers and supplies.

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Gift Shop

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Within the comforting and cheerful environment of the Pediatrics playroom, volunteers work with children and families individually or in small groups under the direction of the Child Life Specialist (CLS). Volunteers also interact with bedridden children, participate in appropriate play as well as arts and crafts with patients; relay information to the clinical care team and help plan, prepare and conduct playroom activities, special projects, events and parties, etc.

Qualifications: Must be able to interact easily with children; must be able to kneel, if necessary, to entertain children.

Minimum age: 18

Hours needed: 9a.m.-Noon; 1-4p.m. Monday-Friday.

Skills: Comfortable with children in the play area and at bedside; patient activities; Interact with parents.

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Pediatrics

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An opportunity for pet lovers and their certified animal to spread sunshine in the hospital. Pet Partner volunteers will visit approved areas and spend time with patients, families and staff.

Qualifications: Must have proof of Pet Partner certification. Must be able to control pet during visits and interact easily with patients. Warm bedside manner.

Minimum age: 18

Hours needed: Monday-Friday

Skills: Control pet. Interact warmly with patients, visitors and staff.

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Pet Pals

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This adult respite room is available for immediate family members and guests of hospitalized children. The Family Room is located on the 14th floor of Roanoke Memorial Hospital next to the Neonatal Intensive Care Unit. It provides a home-like setting where families can relax without leaving the hospital, and volunteers are crucial in ensuring this room is a restful and peaceful environment for our guests. The Family Room is open only when a trained volunteer is present. Duties include welcoming and registering guests, answering phones, providing a friendly and support atmosphere and maintaining a clean and orderly room.

Qualifications: Must be able to sit, assist patients checking in for procedures and accurately convey information between medical staff and families. Must be able to interact supportively with family members and guests during periods of stress.

Minimum Age: 18

Hours: 9 a.m. to 9 p.m. seven days a week

Skills: Friendly, caring personality and communication.

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Ronald McDonald Family Room

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Interested in assisting with a support group? The Center for Grief and Healing support groups are led by certified clinicians and specialists. Meet with our team to receive training and get answers to your questions. Learn more.

Qualifications: Must be able to interact supportively with participants (youth to adult) during periods of stress.

Minimum Age: 18

Hours: Limited evenings, Monday through Friday.

Skills: Follow curriculum, listen to participants and communicate with staff.

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Support Groups

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Roanoke

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Volunteer Services Application

Call CNRV: 540-731-2428

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Application and Phone

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A terrific opportunity for the ultimate “people” person to assist the public by escorting and directing patients, families and guests entering the hospital. Volunteers work alongside Guest Services employees and direct patients to their appointments and help them navigate the hospital. Particularly good fit for outgoing individuals.

Qualifications: Must be able to walk extensively and push wheelchairs. Ability to navigate throughout the hospital.

Minimum age: 14

Hours needed: 9a.m.-Noon; Noon to 3 pm Monday-Friday

Skills: Greet patients and guests, work closely with staff

picture of volunteers at CNRV information desk

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Information Desk

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Make and serve coffee—along with a dollop of comfort—to hospital guests in the lobby. The perfect role for a “know-no-strangers” person who is comfortable extending hospitality to any and all.

Qualifications: Warm and engaging personality.

Minimum age: 14

Hours needed: 7-11a.m. Monday-Friday

Skills: Operate coffee machine; Handling money to make change

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Coffee Shop

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An opportunity for pet lovers and their certified animal to spread sunshine in the hospital. Pet Partner volunteers will visit approved areas and spend time with patients, families and staff.

Qualifications: Must have proof of Pet Partner certification. Must be able to control pet during visits and interact easily with patients. Warm bedside manner.

Minimum age: 18

Hours needed: Monday-Friday

Skills: Control pet. Interact warmly with patients, visitors and staff.

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Pet Pals

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New River Valley

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Volunteer Services Application

Call CFMH: 540-489-6329

Volunteer Services Application

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Application and Phone

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Serve as host to patients and families in the waiting area, located on the first floor of Carilion Franklin Memorial Hospital. Escort patients and family members back to triage area.

Qualifications: Firm but compassionate personality.

Minimum age: 18

Hours needed: Monday-Friday

Skills: Greet patients and visitors, work closely with staff

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Emergency Department

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Serve coffee and snacks—along with a dollop of comfort—to guests in hospital waiting areas. The perfect role for a “know-no-strangers” person who is comfortable extending hospitality to any and all.

Qualifications: Warm and engaging personality. Must be able to walk extensively and push a snack cart. Ability to navigate throughout the hospital.

Minimum age: 14

Hours needed: Monday-Friday

Skills: Operate coffee machine

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Coffee Cart

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A terrific opportunity for the ultimate “people” person to assist the public by escorting and directing patients, families and guests entering the hospital. Volunteers work alongside Guest Services employees and direct patients to their appointments and help them navigate the hospital. Particularly good fit for outgoing individuals.

Qualifications: Must be able to walk extensively and push wheelchairs. Ability to navigate throughout the hospital.

Minimum age: 14

Hours needed: Monday-Friday

Skills: Greet patients and guests, work closely with staff

Volunteers at desk smiling and looking at camera

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Information Desk

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An opportunity for pet lovers and their certified animal to spread sunshine in the hospital. Pet Partner volunteers will visit approved areas and spend time with patients, families and staff.

Qualifications: Must have proof of Pet Partner certification. Must be able to control pet during visits and interact easily with patients. Warm bedside manner.

Minimum age: 18

Hours needed: Monday-Friday

Skills: Control pet. Interact warmly with patients, visitors and staff.

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Pet Pals

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Franklin County

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Volunteer Services Application

Call CRCH: 540-458-3507

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Application and Phone

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A terrific opportunity for the ultimate “people” person to assist the public by escorting and directing patients, families and guests entering the hospital. Volunteers work alongside Guest Services employees and direct patients to their appointments and help them navigate the hospital. Particularly good fit for outgoing individuals.

Qualifications: Must be able to walk extensively and push wheelchairs. Ability to navigate throughout the hospital.

Minimum age: 18

Hours needed: Monday-Friday

Skills: Greet patients and guests, work closely with staff

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Rockbridge Guest Services Manager and Volunteer

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Information Desk

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Rockbridge

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