Quality and Patient Safety
Keeping our patients safe is our highest priority. Our teams understand that every part of your experience is connected to some aspect of quality and safety, and we consistently work together to find new ways to give our patients the best possible experience—whether you're receiving care in on...
Quality Leadership Team
Meet our Quality and Patient Safety leadership team.
M. Suzanne Kraemer, MD, FACP
Chief Quality Officer
Jacob Gillen, MD, FACS
Associate Chief Quality Officer
Hunter Choate, DNP, RN
Vice President, Clinical Advancement and Patient Safety
Pam Booth, RN, BSN, MBA, CPHQ
System Senior Director, Clinical Advancement and Patient Safety
Amy Lax, MBA, BSN, RN, CPHRM
System Senior Director, Clinical Risk Management and Patient Advocacy
Branden Robertson, MPH, NR-P, CPHQ, CPPS, CPHRM
Senior Director, Quality and Patient Safety
Ashli Semones MPA, PMP
Senior Director, Clinical Advancement and Patient Safety Project Management Office, Performance Improvement, Outcomes and Mortality
Rebecca W. Blankenship, MHA
Director, Accreditation Readiness
Taylor Naff, PMP
Quality Management Director, Quality Programs
Sandra M. Torres, MD, MHA, CPPS
Director, Clinical Advancement and Patient Safety
Trish Poff
Manager, Patient Advocacy
Measuring Your Quality Care
Carilion Roanoke Memorial Hospital (CRMH) is rated high performing in 2 adult specialties and 16 procedures and conditions. It is a general medical and surgical facility and a teaching hospital. The evaluation of CRMH also includes data from Carilion Clinic Children's Hospital, Roanoke Memorial Rehabilitation Center and Carilion Roanoke Community Hospital.
This data, pulled from multiple sources, shows how our hospitals rate on various measures compared to other hospitals nationwide.
Annual Quality Report
We foster a safety culture where we support our healthcare staff to identify and report on ways we can enhance processes and care, to be sure we provide the best possible outcomes.
We also value your feedback in our ongoing efforts to deliver safe, outstanding patient care. Contact us at 800-422-8482 at any time with your thoughts.
Our 2024 Fast Facts sheet is a shining example of how we’re working every day to get better for you and your family.
Quality Improvements
Information coming soon.
Accomplishments and Awards
"When Everything Is a Priority, Nothing Is a Priority," by Shawn Blackwell and Suzy Kraemer, MD, was selected for presentation at the 2023 Vizient Connections Summit conference out of more than 600 abstracts submitted. Follow the tabs below to view the abstract and full poster presentation.
