Carilion Franklin Memorial Hospital
Address
Carilion Franklin Memorial Hospital
Address
Services
- Acute care
- Bone density testing
- Cardiac Nuclear Medicine Stress Testing
- CT scan
- Endoscopy services
- Inpatient and outpatient services
- Inpatient and outpatient surgery
- MRI
- Therapy services (PT, OT, ST, Respiratory)
Cardiac rehabiltation
Featured Service
Our Cardiac Rehabilitation program is designed to help those with heart disease recover faster, feel better & get healthier. This program actually starts while you are still in the hospital. A cardiac rehab nurse makes visits to discuss your condition & explains what you’ll need to do to get back to living your life.
Next is an outpatient exercise program, beginning after your discharge. This includes aerobic & strength training exercise sessions, personalized to your needs and preferences, diagnosis and doctor’s recommendations. This program also includes education to help you & your family learn more about your condition. Family is encouraged to attend sessions & to remain involved in healthy lifestyle activities.
Physician referral is required before patients begin. We offer cardiac rehab in Roanoke, Bedford, NRV, & Lexington.
Benefits of this Service:
- Cardiac rehab involves exercise to help you regain strength, endurance and confidence.
- This program involves education to help you and your family make any necessary healthy changes in your diet and lifestyle.
Emergency Room (ER)
Featured Service
When you have to visit our Emergency Department at Carilion Clinic, we offer:
- Highly trained, health care staff with experience in all aspects of emergency care
- Sexual assault care through our forensic nursing program
- Access to advanced medical technology and treatment facilities
- Laboratory and radiology testing
- Consultants from a wide range of specialties, including medical and surgical subspecialties
- Treatment options that include the latest therapies for many medical conditions
- Emergency medicine board-certified physicians
Life-Guard air transportation
Featured Service
Every second counts after an accident or other medical emergency. Our Life-Guard team takes to the air to get expert medical care to patients who need it immediately if we can't get there by ambulance.
In 1981, Carilion Clinic Life-Guard became Virginia's first air ambulance service. Currently operated by Med-Trans Corporation, Life-Guard provides 24-hour transport for the entire state of Virginia, as well as parts of West Virginia, North Carolina, and Tennessee. Our specialized fleet of helicopters operates out of three bases throughout the state, providing fast emergency access to Carilion Roanoke Memorial Hospital’s Level I Trauma Center.
Our Life-Guard flight team is staffed by nationally registered paramedics, registered nurses, and FAA-trained pilots, all of whom have received specialized training and certifications in air medical transport. Air medical operations are provided by Med-Trans Corporation.
Carilion Clinic Life-Guard is accredited by the Commission on Accreditation of Medical Transport Systems (CAMTS).
Billing Information
Med-Trans (Air Medical Group Holdings)
West Plains Patient Accounts P.O. Box 708, West Plains, MO 65775
Phone:1-877-288-5340.
Benefits of this Service:
- Fast emergency access to Carilion Roanoke Memorial Hospital’s Level I Trauma Center.
- Helicopters are outfitted with the most advanced life support systems available.
- On-board professionals can begin taking stabilization and treatment on the way to the hospital
- Crew members complete extensive studies in flight physiology, aircraft safety, survival skills, and critical care unit rotations.
Mammography
Featured Service
We are committed to making sure that every woman has prompt and easy access to the medical resources she needs to screen for, diagnose, and treat breast cancer— which includes getting routine mammograms.
A mammogram uses low energy x-rays to generate images of your breast tissue. Carilion's skilled health care professionals will examine these images to screen for breast cancer or evaluate symptoms such as lumps or thickening. A typical mammogram takes about 20 minutes.
At Carilion Clinic, we offer the following:
- A full range of breast imaging services, from routine screening to diagnostic imaging to work-ups of breast abnormalities.
- Digital mammography, in addition to standard analog X-ray images.
- Experienced technologists, all registered by the American Registry of Radiologic Technologists (ARRT), who have collectively provided nearly a quarter million mammograms over the past ten years.
- On-site reading of all mammograms by board-certified radiologists solely dedicated to reading breast images.
- Prompt, personal and sensitive communication about test results.
Specialties
Emergency Psychiatry
Emergency Mental Health Care
Comprehensive Psychiatric Emergency Program (CPEP) offers 24/7 hospital-based emergency psychiatri…
Breast Cancer
Our integrated care team, in collaboration with the physicians of Blue Ridge Cancer Care, provides…
Diagnostic Radiology
Imaging
Imaging technology allows physicians to examine and diagnose you from the inside out.
General Surgery
Carilion Clinic's highly experienced general surgeons provide evaluations and treatment for a vari…
Emergency Medicine
When the unexpected happens, our dedicated health care professionals are here 24 hours a day, seve…
Otolaryngology
Ear, Nose and Throat
We'rededicated to providing top-notch care for head and neck, ear, nose and throat disorders.
Plastic and Reconstructive Surgery
Our experienced team of plastic surgeons is committed to using the safest approach to achieve the …
Spine Neurosurgery
Spine Surgery
Complex spine surgery addresses conditions such as herniated discs or spinal deformities with the …
Functional Neurosurgery
Parkinson’s Disease and Movement Disorder Surgery
Procedures focus on specific parts of the brain using complex methods like deep brain stimulation …
Heart and Vascular Care
Cardiovascular
The largest heart surgery program in the area, we treat everything from blocked arteries and valve …
Orthopaedic Care
Our doctors treat your bones, joints and muscles. Carilion Clinic is the largest orthopaedic practi…
About
Carilion Franklin Memorial Hospital’s (CFMH) team of health care professionals provides patients with reliable, safe care to get you on the road to recovery, close to home. For inpatient care, our physicians diagnose and treat illnesses, anticipate problems and rapidly respond to changes in patient conditions. Emergency services are onsite 24/7 and CFMH offers direct access to Carilion’s Level I Trauma Center if an advanced level of care is needed.
CFMH is a community partner and dedicated to helping you on your wellness journey.
Patient Resources
Visit the Information desk in the lobby for patient room information and directions to services such as Medical Records/HIM. The cafeteria is located on the lower level. Other resources you may want to refer to before coming to the hospital are MyChart for your medical records and CFMH’s patient guide.
See provided links for more resources you may want to refer to before your visit.
To obtain copies of your medical records, complete the release form (see button below) and fax to HIM at 540-483-9785 or mail to:
Carilion Franklin Memorial Hospital
Attn.: HIM/Medical Records
180 Floyd Ave.
Rocky Mount, VA 24151
Billing
Medical billing is complex and can be difficult to understand. The Pay Your Bill link has information about the billing process and definitions of terms that are frequently used in medical billing to help you better understand how the billing process works.
The Hospital Charges link has spreadsheets with our hospitals' standard charges for items and services as well as charges for each diagnosis-related group (DRG). Spreadsheets list standard hospital charges and are not intended to be used to estimate your cost for receiving care.
Your total bill will depend on a number of factors. Some of these include patient acuity (how sick you are), the specific services you receive and the specific products that are ordered by your clinician. You will receive separate bills for hospital services and for physician services. If you have insurance, your out-of-pocket cost is based on the terms of your insurance plan and rates for services negotiated by your insurance company.
Pricing fluctuations may occur, and we will post periodic updates to the lists. If you have questions, please contact Billing Customer Service at 540-983-4294 or toll free at 866-720-3742.
Parking
CFMH’s main hospital entrance is marked with the number one and has a slightly inclined sidewalk. The medical office building entrance is marked with the number two. Patients who need an elevator can access the hospital through the medical office building at the far end of the hallway. The emergency entrance is on the right side of the facility and is marked with a number three.
Accepted Insurance
Carilion Clinic contracts with most major health insurance carriers. This list is updated periodically and is subject to change without notice. Please contact your insurance company or health benefits manager to better understand how your policy works and any financial liability that you may have, prior to receiving care.

