MyChart Guide
Once you've signed up for a MyChart account, learn about ways to connect with your care team online. See step-by-step instructions and helpful tips to get started.
MyChart Sign Up
Carilion Clinic offers a secure, convenient online tool to manage your family’s health care anytime, anywhere, at no charge. Sign up for MyChart on your desktop or with our mobile app.
FAQ and Helpful Tips
Review our frequently asked questions about MyChart and download the PDF. See helpful guidelines when using MyChart.
eCheck-In
Complete the appointment registration process from home to save time when you arrive at the clinic. Pay visit copays, verify your medical and insurance information, respond to questionnaires and electronically sign some documents.
Text Message Updates
Text START to 65097 to receive text appointment reminders. Message and data rates may apply. Text STOP to opt out of text reminders. You’ll receive a final confirmation and no further messages. Text HELP for instruction. Please review the terms and conditions and privacy policy.
Schedule a Visit
Save time and schedule online! Schedule on-site visits directly through MyChart for a mammogram, pediatric check-up or primary care need.
Schedule an Urgent Care Visit
Find nearby urgent care locations and check visit availability per site on our VelocityCare website. Using our “Save a Spot” feature, simply select a convenient time slot per location and reserve a spot for an urgent care visit.
You can also reserve urgent care visits using the MyChart app, under the menu item “Find Care Now.” Once the preferred visit time is selected, complete eCheck-in and sign forms using eSignature prior to arrival.
Proxy Access
View medical records of your children, elderly parents or other patients whose health you are monitoring. Ask your care team about activating proxy access.
Teens (age 12-17) have the right to limit proxy access to their personal health information. Learn what information parents or guardians can see.
Personalize Your Account
You can personalize your MyChart account by adding a photo to your profile. The photo must meet certain requirements to be included in your electronic medical record.
