Our experienced caregivers provide comfort care so that patients and their families can experience the rewarding moments in this part of life's journey. We offer our expertise 24/7 in the hospital and home setting. Our mission is to provide quality and compassionate care to those entrusted to us as we walk their final journey together. 

 

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In addition to 24/7 hospice care, we offer the following programs and services to support patients and families throughout the entire journey. 

Complementary Therapies 

Patient comfort is our primary consideration. We use traditional pain and stress relief techniques and offer a variety of less conventional therapies. Physically, these techniques promote comfort, reduce stress and encourage relaxation. Emotionally, they improve inner peace and cultivate a stronger sense of purpose. Our complementary therapies vary by location and may include: 

  • Massage 
  • Music therapy provided by board-certified music therapists 
  • Pet therapy 
  • Integrative therapies such as hypnotherapy, healing touch and guided imagery

Palliative Care 

Palliative medicine can help relieve the persistent pain, suffering and stress resulting from a serious illness or medical condition. If palliative care is right for you, our care team will work with your doctor to help you reach your goals—whether they include treatment, healing and curing or simply comfort and symptom relief. This special type of care can help most when it’s started earlier in the progression of an illness. Some conditions helped by palliative include: 

  • AIDS 
  • Alzheimer’s disease 
  • Amyotrophic lateral sclerosis (ALS) 
  • Cancer
  • Cardiac disease 
  • Kidney failure 
  • Multiple sclerosis 
  • Respiratory disease  

Pediatric Hospice Care 

Carilion Clinic Hospice provides compassionate, skilled care to children of all ages faced with life-limiting illness. Our specially trained staff understand the unique needs of caring for a child in palliative/hospice service, and we offer support and comfort to the child as well as family and caregivers. To speak with someone about pediatric hospice services available through Carilion Clinic Hospice, please call 540-224-4800.

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We use the latest technologies to support you during care and improve your quality of life at home.  

Integrated Medical Record 

We share an integrated medical record with Carilion providers, Carilion offices and Carilion hospitals to promote continuity of care throughout your time with us. We can quickly and efficiently communicate with your providers as your needs change, view updates to your treatment plan and coordinate care in an expedited manner. 

Personal Response System 

We are proud to partner with Philips Lifeline, a personal response system that helps seniors get the help they need in case of any emergency. The Lifeline Medical Alert service provides fast, easy access to a trained response associate 24 hours a day, 365 days a year. Lifeline offers a range of choices to help patients maintain their independence.  

Whether you need the go-anywhere protection of GoSafe, the automatic fall detection of Phillips Lifeline with autoalert or the peace of mind offered by HomeSafe, Carilion Clinic Hospice has you covered. Lifeline offers: 

  • Peace of mind for patients and families 
  • Support when no one else can be there, 24 hours a day 
  • Prompt help at the push of a button 
  • The ability for patients to safely remain at home with HomeSafe 
  • The ability to leave home with peace of mind with GoSafe 

For more information on our personal emergency services, call Philips Lifeline at 800-533-8954, extension 54345 to speak to a Carilion Clinic account representative.

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When a person you love passes on, it’s common to feel depressed, lose the will to carry on with normal activities or distract yourself by staying busy so you don’t have to face your grief. Our bereavement programs help families through the extended period that follows a loss. We can assist with memorial services and funerals and offer one-on-one counseling, including home visits. Carilion Clinic Hospice offers bereavement support services for at least one year following the death of a patient. 

Family Treasures 

Family Treasures provides ways for Carilion Clinic Hospice patients to tell their life story in their own words as a gift for their loved ones. Our guide helps patients decide which aspect their life they want to focus on; then a specially trained volunteer will interview the patient and skillfully work to craft their story into a lasting memory. Some options include: 

  • Oral history: unedited audio or video interview or transcript 
  • Audio memoir: combines multiple interviews with narration 
  • Video memoir: video interviews, photos, home movies and music 
  • Legacy book: photographs, documents and nostalgia items 
  • Portrait, photo essay or photo collage 
  • Legacy letters to loved ones 
  • Recipe collection 
  • Six-word memoir 

Grief Support Groups 

Coordinated by caring Carilion Clinic Hospice professionals, our grief support outreach efforts bring together people who have lost loved ones. Groups meet at scheduled times in each of our hospice communities. Our goal is to offer support, guidance and understanding to help you cope with your loss. We can also provide grief support at job sites, schools or other organizations on request. Learn more by contacting the Carilion Clinic Hospice location closest to you. 

Soul Survivors  

Soul Survivors is a bereavement support group for youth and their caregivers, guardians or parents. The program provides a caring, safe environment where participants are free to explore their feelings and concerns with others their age who know what it’s like to have experienced a death of someone they love. Together, participants will learn that grief is not a process of forgetting, but remembering with less pain. They will: 

  • Share memories, explore feelings and remember loved ones through creative activities 
  • Focus on the needs of mourning, with activities such as coloring books for younger participants and private journals for older youths  
  • Share a light meal with other participating families

Register or refer a child in need by calling 800-422-8482

Special Counseling 

Carilion Clinic Hospice offers special counseling sessions and support groups at job sites or at school locations following a loss. We also share educational presentations throughout the year on topics such as coping with grief during the holidays. We can schedule these in the workplace or at a school by request.

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Carilion Clinic Hospice is proud to partner with and offer We Honor Veterans, a program of the National Hospice and Palliative Care Organization (NHPCO), run in collaboration with the U.S. Department of Veterans Affairs (VA). We Honor Veterans works with partners like us to help provide for the unique hospice needs veterans often have.  

A quarter of those diagnosed with a terminal illness have served in our armed forces. We consider it an honor and privilege to support veterans at this time in their lives. As part of the We Honor Veterans program, our staff members visit each veteran on Veterans Day, personally offering their thanks for the veteran’s service and sacrifice to our country. Other program components include honoring or pinning our veteran patients, holding memorial or honorary services, participating in local Veterans Day parades and other activities, hosting dances to highlight our veteran program and more.

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Volunteers are the heart of hospice care. Our volunteers visit patients, provide support and companionship, and share interests, hobbies and recreational activities according to his or her own personal skills, interests and time. Some are available to simply listen, hold a hand, prepare a light meal or run an errand. Our volunteers may provide continuing support to families during bereavement as well. We also seek volunteers to assist with office responsibilities and community events. Please call us at 540-266-6000 or 800-964-9300 if you are interested in learning more about this uniquely rewarding volunteer opportunity 

End-of-Life Doula Program 

Our end-of-life doula program is offered by specially trained hospice volunteers who provide support, resources, education and friendship. The end-of-life doula works in tandem with the hospice team to attain specific goals—managing physical symptoms, deepening a sense of spirituality and enhancing a greater sense of well-being—while decreasing emotional distress. The end-of-life doula accompanies the dying person and their loved ones through the final months, weeks and days of life by conducting life review and engaging in deep, active listening. Doulas also assist with legacy work, another important component of honoring a sacred dying process.  

Legacy work may include: 

  • Writing letters to loved ones 
  • Making memory photo books 
  • Recording audio interviews  
  • Creating memory baskets 
  • Creating a vigil plan, or blueprint for the last days that reflects the patient’s wishes  

The end-of-life doula program complements and enhances our mission to provide quality and compassionate care to those entrusted to us as we walk their final journey together.

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