Financial Assistance

We are committed to improving the health of the communities we serve and ensuring that all individuals who come to an emergency department seeking care for an emergency medical condition will receive such care. Emergency medical care is provided without discrimination or regard to an individual’s ability to pay or eligibility for financial assistance. We will not request payment for current or past services in a manner that may delay, discourage or interfere with the provision of medically necessary emergency care.

Generally, you will be eligible for some form of assistance if your family income is at or below 500% of federal poverty guidelines. 

• Family households with income up to 300% of federal poverty limits and that have less than $25,000 in available assets are eligible for free emergency and/or medically necessary care at our hospitals.
• Family households with income between 301% - 500% of federal poverty limits and that have less than $100,000 in available assets are eligible for significant discounts on standard charges on emergency and/or medically necessary care at our hospitals and on Carilion-employed physician charges; discounts effective Oct. 1, 2025 are 75% for hospital charges and 57% for physician charges.
• IRS-recognized retirement accounts’ value as part of a household’s total assets will not be included when we are determining whether a patient is eligible for financial assistance.
• There are several Rural Health Clinics across Carilion Clinic, where no patient will be denied access to services due to inability to pay, and there is a discounted/sliding fee schedule available based on family size and income. Please contact your Rural Health Clinic administrator for an application.

To apply for financial assistance, please complete the Financial Assistance Application below.