Financial Assistance Information

Financial Assistance Information

Carilion Clinic provides financial assistance to eligible patients who receive emergency or other medically necessary care from us in any of our hospital facilities and or from our providers. Financial assistance is only available for eligible services billed by Carilion Clinic.

Carilion Clinic is committed to improving the health of the communities we serve and ensuring that all individuals who come to an emergency department seeking care for an emergency medical condition will receive such care. Emergency medical care is provided without discrimination or regard to an individual’s ability to pay or eligibility for Financial Assistance.  We will not request payment for current or past services in a manner that may delay, discourage or interfere with the provision of medically necessary emergency care.

To apply for financial assistance, please the complete the Financial Assistance Application.

Financial assistance may include discounted or free care. Patients eligible for financial assistance will not be billed more than amounts generally billed (AGB) to those with insurance.

Generally, you will be eligible for some form of assistance if your family income is at or below 400 percent of Federal Poverty Guidelines (FPG). Information on FPG is available online at We also consider your liquid assets (for example, cash) and real estate when considering your eligibility.



Plain Language Summary
Financial Assistance Policy
Financial Assistance Application 
Billing and Collection Policy
Hospital Emergency Medical Care Policy


Resumen de la política de ayuda financiera en lenguaje sencillo
Política de Ayuda financier
Solicitud de ayuda financiera
Política de Facturación y Cobro

Additional Resources

AGB Discount Chart
Financial Assistance: Carilion Employed Providers
Financial Assistance: External Providers (Non-participating providers) 
FPG Income Guidelines

Pay Your Bill