Green Level: Visitation is Limited

Adults

• No visitors are allowed, except for end-of-life care, medical necessity and patients in labor.
• Visitors must be the same person throughout the duration of the stay except at end of life.
• Exceptions will be managed at the unit leadership level.

Pediatrics

• Two parents or guardians may be present; must stay with the patient in their room throughout the patient’s stay.
• Neonatal ICU policies for confirmed or suspected COVID-19 may vary. Please check with your care team's leadership for more information.
• Exceptions will be managed at the unit leadership level.

• No visitors are allowed, except for end of life care, medical necessity and patients in labor.
• Visitors must be the same person throughout the duration of the stay except at end of life.
• Exceptions will be managed at the unit leadership level.

Shared spaces include semi-private rooms, bays and waiting rooms.

• No visitors are allowed except for end-of-life care and medical necessity.
• Exceptions will be made to allow two visitors, one at a time, in semi-private rooms for some facilities where private rooms are not as accessible.  
• Exceptions will be managed at the unit leadership level.

• One visitor can be with the patient until the patient is taken into prep, provided there is enough space for physical distancing.
• Once the patient is taken into the prep area, the visitor may be required to leave until the clinical care team contacts the visitor to join the patient in an inpatient room.
• Two visitors may be allowed once the patient is in the room.
• Exceptions will be managed at the unit leadership level.

• Patients in private rooms may have two designated visitors for adults.
• Pediatric patients may have two designated visitors.
• Exceptions will be managed at the unit leadership level.

• Two visitors will be permitted for labor, delivery and duration of birth parent’s hospital stay. 
• One visitor is allowed in the operating room during surgical delivery.
• Siblings under 18 years of age may visit with the following expectations:
  • They will be accompanied by a supervising adult that is not a patient.
  • They may only visit during hospital visiting hours and not stay overnight.
  • Exceptions for siblings beyond visiting hours would only apply for a twin/triplet gestation that has been recently discharged.
• Exceptions will be managed at the unit leadership level.

• Two designated visitors over age 18 (must be members of the family). This applies to inpatient, all surgeries and procedures, and emergency department visits.
• Refer to the confirmed or suspected COVID-19 section for guidelines.
• If deemed appropriate by the by the care team, children over the age of 10 may visit accompanied by an adult care partner and they do not count as a visitor. These visitors must adhere to the following guidelines:
  • The patient that Is being visited must have been hospitalized for at least one week and is anticipated to be hospitalized for at least an additional week.
  • No more than two children at one time.
  • Allowing children to visit must be preapproved by CTL or Unit Directors based on above guidelines.
• Exceptions will be managed at the unit leadership level.

• Two parents/guardians may visit and both be present at the bedside.
• Exceptions will be managed at the unit leadership level.

• One visitor over age 18 per day.
• Pediatric patients may have two visitors per day (minors are permitted with an adult).
• Exceptions will be managed at the unit leadership level.

• Up to four visitors at the bedside at the same time; visitors may switch out throughout the day.
• Religious leaders who perform end of life rituals or customs that cannot be conducted by Carilion Chaplains may visit patients for end of life care. This is coordinated by Carilion Chaplaincy Services.
• Exceptions will be managed at the unit leadership level.

(This applies to all End of Life Patients, including COVID positive.)

• Two visitors per day at the same time. Visitors may switch out throughout the day.
• If deemed appropriate by the care team, children under the age of 18 may visit when accompanied by an adult care partner. They do not count as a visitor.
• For semi-private rooms, exceptions will be made to allow two visitors, one at a time, for some facilities where private rooms are not as accessible.  
• Exceptions will be managed at the unit leadership level.

How To Stay Connected If You Can't Visit

If you can’t visit in person, you can stay closely connected to your loved ones through virtual means, including Skype, FaceTime and phone. 

Virtual visitation liaisons are on hand in certain inpatient units where visitation is not allowed, to arrange video calls with loved ones on behalf of patients when appropriate. If you are interested in virtual visitation, please ask the nursing staff. To minimize exposure, COVID-19 care units have dedicated iPads that are used only in those locations. 

Access to all of our clinical facilities is restricted by closing certain entrances and limiting visitors. Here’s a map showing all entrances that remain open. 

Valet parking is limited at this time to help prevent the spread of disease.

Limit on Personal Items and Food

We ask that personal items and food not be dropped off for patients or employees at any of our hospitals or facilities at this time.

Instead of giving personal items and food, the best way to support our health care workers and patients affected by the coronavirus is to contribute to the Carilion Clinic Foundation’s COVID-19 Support Fund. The fund was created in response to our community’s desire to offer support during the pandemic. The Foundation will use the fund to purchase needed supplies, nutritional meals, snacks and more for our staff and patients.

Thank you for your support and for helping us protect our patients and our staff!