Virtual Visit Guide
Learn what to expect during your next virtual visit through video tutorials and other helpful tips.
Tech Check
Follow this easy guide to test the connection to your camera, microphone and speakers before your visit.
Also, test your internet speed. A minimum upload speed of 2 Megabits per second (Mbps) and download speed of 3 Mbps are needed to stream high-definition video. Less than 1 Mbps upload or download is not recommended for video visits. Results can vary depending on your location and the time of day.
Preparing for Your Visit
Connect with a Carilion healthcare professional online from home or on-the-go. Follow a few easy steps to prepare for your scheduled virtual visit.
Technology Needs
There are several technology requirements for your scheduled virtual visit. Learn more.
Troubleshooting Your Video Setup
If you’re having trouble with your online visit, there are a few steps you can do to try to fix the problem.
Schedule Video Visits Using MyChart
With MyChart, our secure online healthcare platform, you can review your medical records and lab results, request prescription refills, pay bills online and more! Contact your doctor’s office to activate your account or sign up online.
Schedule Video Visits without MyChart
If necessary, easily connect with your care team through a video visit without using MyChart. Learn more about access to your scheduled visit through a text or email invitation.
TytoCare
Connect with your care team online for a comprehensive exam using TytoCare technology. A referral is required to participate. Follow a few easy steps to prepare for your scheduled virtual visit.
