ED Patient and Family Advisory Council

Help us Improve the Health Care Experience

At Carilion Roanoke Memorial Hospital’s Emergency Department (ED), your voice counts. Partnering with us on the Patient and Family Advisory Council (PFAC) gives you the opportunity to share your thoughts and suggestions about your experience in our ED. This will help us determine changes needed to better serve you and your neighbors in the future. We are interested in hearing both the things that we did well so that we continue to do those, and what could have been done differently to improve your time with us.

 

Being a PFAC advisor means:

• Sharing your knowledge and experiences
• Partnering with us to improve the patient experience
• Attending the Patient and Family Advisory Council meetings

 

PFAC advisors should be:

• Adult patients or their family member(s) who have recently received care at Carilion Roanoke Memorial Hospital’s ED
• Interested in sharing their care experience(s) 
• Respectful of different opinions and able to work well with others

 

Your time commitment:

This is a volunteer opportunity. Current PFAC meetings are held monthly. Your time commitment is 1-2 hours per meeting. Food will be provided to boost conversations and brainstorming!

 

Does this sound like you?

If you have been a patient in the ED at Carilion Roanoke Memorial Hospital in the last year, and are interested in joining the PFAC, please email us at CRMHEDPFAC@carilionclinic.org.