Patient Access and Eligibility Assistance Services
We are committed to providing patients with safe, efficient and financially informed access to health care services.
Services
Patient Access is available to answer any questions you may have about financial and registration requirements. We offer the following services to our patients:
- Registration
- Pre-registration
- Insurance verification
- Authorization and pre-certification requirements
- Clarity on financial responsibility
- Patient ambassadors
To Pre-Register
Please contact Patient Access Pre-Registration 5-10 business days before your appointment. You can reach us at 540-510-6400 or toll free at 800-928-2860, Monday - Friday, 7:30 a.m. - 6 p.m.
*At time of registration, please have current demographic information, insurance cards, and form of payment available and ready.
**Please note: if you have any questions regarding special instructions for your procedure, please contact your physician, as we do not have access to this information.
Below is a list of our onsite locations:
Carilion Roanoke Memorial Hospital, 1906 Belleview Ave., Roanoke, VA 24014
- Lobby
- Emergency Department
Carilion New River Valley Medical Center, 2900 Lamb Circle, Christiansburg, VA 24073
- X-ray
- Mammography
- Endoscopy
- Same-day surgery
- Cashier’s office
Carilion Franklin Memorial Hospital, 180 Floyd Ave., Rocky Mount, VA 24151
- Lobby
Carilion Giles Community Hospital, 159 Hartley Way, Pearisburg, VA 24134
- Lobby
Carilion Rockbridge Community Hospital, 1 Health Circle, Lexington, VA 24450
- Lobby
- Emergency Department
Carilion Tazewell Community Hospital, 141 Ben Bolt Ave., Tazewell, VA 24651
- Lobby
Crystal Spring Medical Office Building, 2001 Crystal Spring Ave., Roanoke, VA 24014
- First floor
Carilion Clinic Riverside 3, 3 Riverside Circle, Roanoke, VA 24014
- First floor imaging area
Our satellite facilities and services are as follows:
Physical Therapy, Occupational Therapy, and Speech Therapy
- Roanoke Athletic Club, Botetourt Athletic Club, and The Day Rehab
- *If you are questioning the location of your service, please contact your physician.
Sleep Studies
- Roanoke Memorial Hospital, Crystal Spring Imaging, and Westlake
- *If you are questioning the location of your service, please contact your physician.
Nutritional Education Classes
- Carilion Roanoke Memorial Hospital
- *If you are questioning the location of your service, please contact your physician.
Mammography
- Highland Breast Care Center, 102 Highland Ave., Roanoke, VA
- Jefferson Breast Care Center, 1211 Jefferson St., Roanoke, VA
- Peters Creek Breast Care Center, 6415 Peters Creek Road, Roanoke, VA
- Brambleton Breast Care Center, 3707 Brambleton Ave., Roanoke, VA
Registration is required for all patients receiving the following services:
- Carilion Roanoke Memorial Hospital Admissions
- Carilion Roanoke Memorial Hospital Maternity
- Radiology Services including ultrasound, MRI, CT, x-ray, and nuclear medicine for all facilities
- Vascular Laboratory
- Cardiac Services
- EKG and EEG
- Ambulatory Surgery
- Sleep Studies
- Physical Therapy
- Occupational Therapy
- Speech Therapy
- Rehabilitation
- Nutritional Education
- Mammography
Take the Hospital Registration Survey
Once your registration is complete, please take a moment to complete the survey. Your feedback will help Carilion Clinic continue to improve the patient experience.
To take the survey, use the link on this page and ask your Patient Access Representative for the password.
Financial Requirements
To aid in the billing process, our staff will obtain updated insurance coverage information and clarify any need for pre-authorization, copay, deductible, or deposit according to your insurance policy. Payment of these out of pocket costs prior to service allows you to free yourself from concern with receiving a bill or wondering if your account has been resolved after your visit. By following such services, we hope to make your check in process go by quicker and free you from billing concerns so you can focus on what matters most to you.
Patient Financial Advocacy Program
Patient ambassadors are available for:
- Payment options
- Financial assistance (local and state)
- Payment arrangements
- MedKey monthly payment installments
