Carilion Clinic SMS Terms & Conditions

This page outlines the following topics: SMS terms & conditions, security, opting out, having issues with messaging and privacy policy.

SMS Terms & Conditions

When you sign up for text messages from Carilion Clinic, you are signing up to receive text messages related to your relationship with Carilion Clinic, including updates related to your visits, Carilion Clinic MyChart account, one-time passcode, billing notifications, prescription reminders and care management.

Security

Please note that by signing up for text messages, you acknowledge that messages from Carilion Clinic may include some limited protected health information, will be sent to the mobile phone number you provide, which may be viewed by whomever has access to that mobile phone number or the carrier account. Messages sent as part of Carilion Clinic text program are unencrypted. Unencrypted messages may be intercepted or received by unintended third parties, and/or stored or archived by service providers and system operators.

Opting Out

You can opt-out of SMS messages by texting STOP to respective short code. Your opt-out request will generate one final message confirming that you have been unsubscribed. You will no longer receive SMS messages from the short code you opted out from. If you want to join again, sign up using Carilion Clinic MyChart or text HELP to the short code for instructions.

Having Issues?

If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at direct@carilionclinic.org or 1-800-422-8482.

Carriers are not liable for delayed or undelivered messages.

Message and data rates may apply for any messages sent to you from us and to us from you.

Message frequency may vary.

Privacy policy

Our Privacy Policies is available at www.carilionclinic.org/privacy-policy

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