We are dedicated to giving you the best healthcare and service possible. As a patient here, you may expect to receive considerate and respectful care. We will honor your rights to be informed and to be involved in making decisions about your care.
You have the following rights as a competent adult patient:
- You have the right to know about your illness and proposed treatment and to participate in the development of your plan of care. Information will be given to you by your doctors and other members of your healthcare team in a language you can understand.
- You have the right to make decisions about your care, including the right to know why you need an operation or treatment and who will perform that operation or treatment. This includes the right to refuse care or treatment and to know what may happen if you do not have this care or treatment.
- You have the right to make an advance directive about your healthcare treatment preferences and to have hospital staff comply with that directive.
- You have the right to access all information contained in your medical record within a reasonable amount of time (usually 15 days). This includes the right to know the name of the doctor who is in charge of your care and the names of all other health system staff taking care of you.
- You have the right to have the presence of a support person, such as a family member, close friend or loved one. The presence of that support person may be limited if it infringes on others' rights, raises safety concerns or is not medically indicated. You have the right to have your support person and your own physician notified promptly of your admission to the hospital.
- You have the right to receive treatment in a safe, abuse-free environment without discrimination as to age, race, ethnicity, religion, culture, language, physical or mental disability, socioeconomic status, sex, sexual orientation, gender identity or expression, or source of payment.
- You have the right to personal privacy while in the hospital and to have all information about your illness and care treated as confidential.
- You have the right to be free from restraints or seclusion of any form that are not medically indicated.
- You have the right to receive appropriate assessment and management of pain.
- You have the right to agree or refuse to take part in any study or experiment related to your care or treatment.
- You have the right to take part in resolving ethical issues or conflicts that arise during the course of your care.
- You have the right not to be transferred to another facility unless you are given a complete explanation of the transfer, informed of alternatives to the transfer and consent to the transfer.
- You have the right to review your bills and have any questions you have about them answered.
- You have the right to discuss your concerns or file a complaint with the hospital regarding your experience as a patient here, and to receive a response in a timely manner. You also have the right to an internal appeal to any response that you receive and a right to file a complaint with an external agency.
- You have the right to know your rights and responsibilities before treatment, if possible.