Patient Access & Eligibility Assistance Services

Patient Access & Eligibility Assistance Services

Patient Access is committed to provide patients safe, efficient, and financially informed access to their healthcare services.

Patient Access is available to answer any questions you may have about financial and registration requirements. Our department offers the following services to our patients:

  • Registration
  • Pre-Registration
  • Insurance Verification
  • Authorization and Pre-certification Requirements
  • Clarity on Financial Responsibility
  • Patient Ambassadors

To Pre-Register

Please contact Patient Access Pre-Registration at 540-224-5200 or toll free at 1-800-928-2860, 5-10 business days before your appointment, between the hours of 7:30 a.m. - 6:00 p.m., Monday through Friday.

*At time of registration, please have current demographic information, insurance cards, and form of payment available and ready.

**Please note: if you have any questions regarding special instructions for your procedure, please contact your physician, as we do not have access to this information.

Once your registration is complete, please take a moment to complete the following survey. Your feedback will help Carilion Clinic continue to improve the patient experience.

Hospital Registration Survey
Ask your Patient Access Representative for the password.

Below is a list of our onsite locations:

  • Carilion Roanoke Memorial Hospital
    1906 Belleview Ave, Roanoke, VA 24014
    • Lobby
    • Emergency Department
  • Carilion New River Valley Medical Center
    2900 Lamb Circle, Christiansburg, VA 24073
    • X-Ray
    • Mammography
    • Endoscopy
    • Same Day Surgery
    • Cashier’s Office
  • Carilion Franklin Memorial Hospital
    180 Floyd Ave, Rocky Mount, VA 24151
    • Lobby
  • Carilion Giles Community Hospital
    159 Hartley Way, Pearisburg, VA 24134
    • Lobby
  • Carilion Stonewall Jackson Hospital
    1 Health Circle, Lexington, VA 24450
    • Lobby
    • Emergency Department
  • Carilion Tazewell Community Hospital
    141 Ben Bolt Ave, Tazewell, VA 24651
    • Lobby
  • Crystal Springs Medical Office Building
    2001 Crystal Springs Ave, Roanoke, VA 24014
    • 1st Floor
  • Carilion Clinic Riverside 3
    3 Riverside Circle, Roanoke, VA 24014
    • 1st Floor Imaging Department

Our satellite facilities and services are as follows:

  • Physical Therapy, Occupational Therapy, and Speech Therapy
    • Roanoke Athletic Club, Botetourt Athletic Club, and The Day Rehab
      *If you are questioning the location of your service, please contact your physician.
  • Sleep Studies
    • Roanoke Memorial Hospital, Crystal Springs Imaging, and Westlake
      *If you are questioning the location of your service, please contact your physician.
  • Nutritional Education Classes
    • Carilion Roanoke Memorial Hospital
      *If you are questioning the location of your service, please contact your physician.
  • Mammography
    • Highland Breast Care Center
      102 Highland Ave, Roanoke, VA
    • Jefferson Breast Care Center
      1211 Jefferson St, Roanoke, VA
    • Peters Creek Breast Care Center
      6415 Peters Creek Rd, Roanoke, VA
    • Brambleton Breast Care Center
      3707 Brambleton Ave, Roanoke, VA

Registration is required for all patients receiving the following services:

  • Carilion Roanoke Memorial Hospital Admissions
  • Carilion Roanoke Memorial Hospital Maternity
  • Radiology Services including ultrasound, MRI, CT, x-ray, and nuclear medicine for all facilities
  • Vascular Laboratory
  • Cardiac Services
  • EKG and EEG
  • Ambulatory Surgery
  • Sleep Studies
  • Physical Therapy
  • Occupational Therapy
  • Speech Therapy
  • Rehabilitation
  • Nutritional Education
  • Mammography

Financial Requirements

To aid in the billing process, staff will obtain updated insurance coverage information and clarify any need for pre-authorization, copay, deductible, or deposit according to your insurance policy. Payment of these out of pocket costs prior to service allows you to free yourself from concern with receiving a bill or wondering if your account has been resolved after your visit. By following such services, we hope to make your check in process go by quicker and free you from billing concerns so you can focus on what matters most to you.

Patient Financial Advocacy Program

  • Patient Ambassadors are available for:
  • Payment options
  • Financial assistance (local and state)
  • Payment arrangements
  • Medkey-monthly payment installments

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