Patient Billing & Payment Information

You can speed up your registration before your treatment and help ensure timely billing by following some of these simple steps:

  1. Ensure that the information you are providing at registration is accurate.
  2. Check with your insurance company, physician and/or employer about the need for prior approval for medical services.
  3. If you come for emergency services, you should contact the insurance company soon after leaving the hospital about the time frame for reporting these services.
  4. Bring all current medical insurance cards and your photo ID with you.

From the date of service or the date of your discharge from the hospital, you can expect:

  • Carilion Clinic to bill your insurance company
  • To receive a summary statement of charges for all hospital services after your insurance company has made their payment
  • To request and receive an itemized statement of charges
  • To receive separate bills from other medical professionals who were involved in your care and treatment (these may include emergency room physicians, radiologists, pathologists and/or anesthesiologists)
  • To pay any co–payments, deductibles and/or coinsurance, as required by your insurance coverage (all bills are considered due upon receipt)
  • To receive a statement from CSJH indicating any payments received from your insurance carrier — most insurance companies send an explanation of benefits to the subscriber at the time payment is made
  • To pay your bill via cash, check or credit card
  • To discuss your bill or payment options with a patient account representative

As a patient of the hospital you can access your bill online to make a payment. You will need the prefix and patient account numbers found on your statement that you received in the mail to access your account.

Business office hours:
Monday–Friday, 8 a.m.–4 p.m.
First Floor
Patient Account Representative
540-458-3353 or 888-822-1872