Helping Hands


The Social Work Services Department administers the Patient Benevolent Fund for patients and families who need financial assistance during their hospital stay. Contributions may be made by calling Social Work Services at 586-2441 or the Guest and Volunteer Services Office at 981-7819 or 77819 (internal).

Patients, families and friends may participate in the foundation programs of Carilion Roanoke Memorial Hospital, through either a directed or non–restricted gift. Tax–deductible contributions may be made to honor the memory of a friend or loved one.


You’ll recognize our volunteers by their blue uniforms. They’ll help make your stay more comfortable by:

  • Welcoming you when you’re admitted.
  • Helping you prepare to go home.
  • Delivering mail, flowers, packages and performing errands for you.
  • Assisting with photo service for newborns.
  • Providing gift shop services.

The volunteers are here to serve you, so don't hesitate to ask them for help. Call the Volunteer Office at 981-7819 (internal 77819) or call the Guest Services Desk at 981-7143. Volunteers play an important role in the lives of patients and caregivers. If you’d like to volunteer with us, please contact the Guest and Volunteer Services Office at 981-7819 (internal 77819).


For information about medical conditions, call Carilion at 266-6000 or 1-800-422-8482. Staffed by healthcare professionals, this help line can direct you to helpful support groups, printed material and educational classes.