Guest Services


When you visit your loved one or friend, our Guest Services staff is here to assist you. We offer extensive guest services in our main lobby to assist visitors while their family members or friends are in surgery or in the hospital. Our friendly staff is located at the front desk in the hospital’s main lobby, south lobby entrance and outpatient surgery waiting area. It is our goal to make your visit with us as stress–free as possible.

To assist you, we offer:

  • Concierge services
  • Accommodation arrangements
  • Business services
  • General information
  • Escorting services
  • Hospital maps/way finding
  • Shuttle service

For more information, please visit us at any of the main entrances, or contact us at (540) 981-7143.

E–mail a Patient

We know you are thinking about your loved one under our hospital care. That’s why we have developed the “Get Well Soon E–Mail” program. To get started, send us an e–mail to that includes your loved one’s name and get–well wishes (please do not include sensitive or confidential information in your message). Our Guest Services volunteers will hand carry the message to your loved one as quickly as possible.

Visiting Hours

Visiting hours are from 8 a.m.–8:30 p.m.


Uniformed police and security officers are on duty throughout the hospital 24 hours a day. Nighttime visitors can call the operator at extension “0” to have an escort back to the parking garage.

Gift Shop

Located in the main lobby, the newly expanded Carilion Gift Shop carries a variety of items, including fresh flowers, cards, balloons, stationary, magazines, collegiate items, baby and new mom gifts, jewelry, home décor, candles and a wide variety of novelty items. Visit our shop for a break and for all your one–stop shopping needs.

Monday–Friday, 9 a.m.–7 p.m.
Saturday and Sunday, 11 a.m.–4 p.m.

Wireless Internet

Wireless internet capabilities are available in the main lobby.


Chaplains are available at all times in the hospital and provide support to patients and family members during their hospitalization and recovery. Our staff clergy minister to all faiths of cultural and religious backgrounds. We encourage all denominations and welcome your own faith community and chaplain to visit and support you during your stay.

Business Office

Our business office located in the main lobby can assist and advise you on the billing process related to your hospitalization or outpatient procedure.

Social Services

The department of Social Services provides assistance and consultation during your hospitalization. Our team of certified social workers works with your physician on the following areas:

  • Discharge plans
  • Arranging for community resources such as nursing home placement and home healthcare
  • Helping you connect to local support groups
  • Medical equipment needs for the home