To obtain copies of your medical records from our Health Information Management Department (HIM), please complete the Authorization to Release Protected Health Information form and mail it to:
Carilion New River Valley Medical Center (CNRV)
Attention: Health Information Management
P.O. Box 5
Radford, VA 24141
HIM Department Hours at CNRV:
Monday – Friday: 8 a.m. – 4:30 p.m.
We do not accept requests for medical records by e–mail over the Internet.
Once your request is received, it can take up to 15 days to process. If the record is being released to a physician’s office or other health care facility, there is no charge for copying your records. However, if you request copies to be released to yourself, or others, there may be a fee for photocopying.
If you have questions regarding the process for obtaining records, or would like an estimate of charges, please contact our Health Information Management department at (540) 731-2188.