Medical Records

To obtain copies of your medical records from our Health Information Management Department (HIM), please complete the Authorization to Release Protected Health Information form and mail it to:

Carilion Franklin Memorial Hospital
Attention: Health Information Management
390 S. Main St.
Rocky Mount, VA 24151

HIM Department Hours at CFMH:
Monday – Friday:  8 a.m. – 4:30 p.m.

We do not accept requests for medical records by e–mail over the Internet.

Once your request is received, it can take up to 15 days to process. If the record is being released to a physician‘s office or other health care facility, there is no charge for copying your records. However, if you request copies to be released to yourself, or others, there may be a fee for photocopying.

If you have questions regarding the process for obtaining records, or would like an estimate of charges, please contact our Health Information Management department at (540) 489-6302.


390 South Main Street
Rocky Mount VA 24151