Patients & Visitors

Patient Access is available to answer any questions you may have about financial and registration requirements. We offer the following services to our patients:

  • Registration
  • Pre-registration
  • Insurance verification
  • Authorization/precert requirements
  • Patient ambassadors

Patient Access Locations

Registration is required for all patients receiving services for:

Our satellite areas include:

  • Roanoke Athletic Club, Botetourt Athletic Club, Rehab
    • Physical Therapy, Occupational Therapy, Speech Therapy
  • Sleep Lab
    • Roanoke and Westlake
  • Nutritional Education
  • Mammography
    • Medical Office Building
    • Jefferson Street
    • Peters Creek Road

Patients are financially cleared at time of registration. Full payments/copayments/deductible and deposit payments are explained and can be collected at time of registration.

Patient Financial Advocacy Program

Patient Ambassadors are available for:

  • Payment options
  • Financial assistance (local and state)
  • Payment arrangements
  • Medkey-monthly payment installments