Communication Center

Communication Center

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With more than 40 ambulances on the ground, three helicopters in the sky and bike teams on the road, Carilion Clinic Patient Transport is the largest and most expansive medical transport system in the region. Our state-of-the-art Communications Center makes sure this complex operation runs smoothly.

ADVANCED TECHNOLOGY

The CCPT Communications Center is vital to both patient safety and the quality of our operations. We've invested in the latest technology to ensure that you and your loved ones receive the fastest, most precise care possible. Our sophisticated technology includes:

  • Computer Aided Dispatch technology for call intake, dispatching, and scheduling
  • Electronic Patient Care Records to quickly import patient information
  • Fleet Eyes GPS Tracking for continuous monitoring of ambulances
  • Sky Track GPS Tracking for continuous monitoring of helicopters

SPECIALIZED STAFF

Every member of our Communications Center team has been certified by the National Association of Air Medical Communication Specialists after meeting the highest standards for best practice, education, and performance.

In an emergency, our specialists are here to take your call. Since we know you aren't calling with good news, we calm your nerves while also gathering important information that will help us get the right care to you or your loved one. Once help is on the way, we will stay on the phone with you and the responding crew to insure a seamless and safe transition.