Patient Services

Patient Services

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SUMMARY OF AVAILABLE PATIENT SERVICES

Your Room

For your convenience, most rooms are private with a single bathroom and individual heating and air–conditioning controls. For your comfort, your bed can be repositioned with the attached control unit. You’ll also see a call bell and a two–way intercom connected to the nursing station near your bed. Our Housekeeping staff will check your room frequently to make sure the linens and towels are clean. When assigning rooms, we base decisions on the preferences and healthcare needs of patients, so specific rooms can’t be reserved. Contact your nurse if your room doesn’t meet your expectations or if you need special accommodations.

Your Meals

Carilion Roanoke Memorial Hospital provides Premier Dining for patients. You will be visited by a Dining Services representative to take your menu order. Your physician may order a special diet while you are in the hospital or to follow at home. One of our registered dietitians can give you practical advice on following your special diet. Our dietitians are also available to answer questions after you have returned home.

Mail and Flower Delivery

The hospital’s volunteers deliver letters, e–mails, messages, telegrams, packages and flowers as quickly as possible to patient rooms. Mail is delivered Monday–Friday. Flowers will be delivered from 9 a.m.–3 p.m., Monday–Thursday, and 9 a.m.–1 p.m. on Fridays.

All mail should be addressed to:

Patient Name c/o Carilion Roanoke Memorial Hospital
Room #
Belleview at Jefferson Street
Roanoke, Virginia 24014
attn: Patient Services

Guest Services

We also offer extensive guest services in our main lobby to assist visitors while their family members or friends are in surgery or in the hospital. Our friendly Guest Services staff is located at the front desk.We also have special provisions for concierge services by Concierge & Errand Services to help out you and your guests.

Gift Shop

The Gift Shop is located on the Ground Floor Lobby. You will find a selection of flowers, balloons, gift items, books, magazines and jewelry. The Gift Shop is open Monday–Friday, 9 a.m.–7 p.m, and Saturday 11 a.m.–4 p.m.

Reading Material

The Volunteer Office keeps a large selection of current reading material on hand for patients. To request reading material, please call extension 77141 (internal).

Newspapers

Newspaper vending boxes are located in the Main Lobby, Emergency Department, Centro–Waiting area and 6 South Intensive Care Lounge. You can also ask volunteers to deliver newspapers to you Monday–Thursday, 9 a.m.–3 p.m., and Friday, 9 a.m.–1 p.m.

Telephones

The main telephone number for Carilion Roanoke Memorial Hospital is (540) 981-7000. Since patient rooms may frequently change, your relatives and friends should check with the information desk in the lobby for your correct room and phone number. Telephone calls to patients’ rooms won’t be connected after 10 p.m. or before 7 a.m. to ensure that patients get needed rest. If there’s an emergency, the operator will connect your caller with the appropriate nurse’s station. Patients with telephones can call out at anytime.

To make a local call outside the hospital, dial 6 and then the number.
To make a long distance or toll call, dial 6–0, then the area code and number. Long distance calls must be made collect or with a credit card. All toll–free (800) calls must go through the internal operator by dialing 0.

Communications assistance is available, and you won’t be charged for any special needs. Through our language bank and access to the AT&T Language Line, Carilion Roanoke Memorial Hospital provides services for more than 140 languages. We can also provide a hearing impaired telephone, a TDD system or other forms of equipment–just ask for assistance from the Admission Office staff.

For assistance, or to report problems with your telephone, please contact your nurse. Cellular phones can interfere with medical equipment and aren’t allowed in any patient care areas. Please restrict your use and family and friends’ use of cellular phones to the main lobbies.