A Patient's Guide

As a patient who trusts and depends on the care you receive from Carilion, your healthy future is important to us. As we create a world-class medical center right here in the Roanoke Valley, you’ll continue to see Carilion Clinic’s dedication to patient care demonstrated through major investments in patient services, medical research and education. As the flagship facility of Carilion Clinic, Roanoke Memorial Hospital offers the latest medical technology and the most comprehensive services through the following:

  • Advanced care for women and children on specially designed floors
  • Expanded emergency room
  • Comprehensive medical education
  • Top-of-the-line surgical suites and same-day surgery wing and entrance
  • Better access to hospital services through new entrances, parking and roadways

Our Commitment To Care

Patient Care Comes First— Carilion Clinic’s defining value is patient care. We will design better ways to put our patients at the center of everything we do.

Timely Access to Care— Time is of the essence in the delivery of care. We will work to eliminate delays in the delivery of care so that our patients will receive the treatment they need, when they need it.

Teamwork and Efficiency— Coordination of care is essential to positive outcomes. We will work together to provide the most accurate diagnoses and deliver the most appropriate treatments for our patients.

Measurable Quality— Healthcare is best measured by quality outcomes. We will do everything we can to continuously improve toward the most possible positive outcomes for our patients.

Continuous Learning— Medical education ensures our ability to care for future generations. We will train medical professionals in dynamic ways to attract and retain the most skilled staff to care for our patients.

Research and Discovery— Advances in medicine are critical to improving the care we provide. We will support clinical research to remain on the leading edge of medicine and make the latest treatments available to our patients.

Trust and Respect— A high level of trust is required for patients to face disease with dignity and courage. We will respect our patients as fellow human beings who need our compassion and deserve our care.

Transparency and Accountability— Patients have every right to expect open and honest answers from their healthcare provider. We will hold ourselves accountable to our patients and provide them access to the information they need to make informed decisions about their health.