Common Questions

Common Questions

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WHAT TO EXPECT WHEN ARRIVING AT A CARILION CLINIC EMERGENCY DEPARTMENT

What information will I need to provide when I arrive?

You will need to provide basic personal information, including full name, home address, age/birth date, social security number, list of current medications, and insurance information.

What happens after I am registered?

A staff member will take you into an assessment room where a nurse will ask medical questions and family history to help us understand the type of care you may need. It is important to provide a current list of medications and an accurate medical history.

What happens after the medical history assessment?

Once the nurse has taken your medical history and created your chart, you will be taken into a room or be asked to wait in the waiting area until a room is available.

What happens if my condition changes while I’m waiting for a room?

Please notify a nurse or medical staff member of the change immediately.

What happens once I am in the treatment room?

Once you are in the treatment room, you may have to wait to see a physician. While you are a waiting, a nurse may begin your care. Patients will be seen based on severity of illness or injury, so your wait time may vary. Staff will continue to check in on you and if your condition changes, please notify us immediately.

If tests are performed, how long will I have to wait for my results?

Waiting for test results can take time. Our doctors may want to discuss your results with specialists prior to seeing you. Paying special attention to your care can take time, but soon a doctor will develop a plan of care for you and a nurse will provide instructions for you if you are being discharged.

Will I be admitted for further care?

Depending on your condition and the results of tests and/or your doctor’s decision, you may be admitted for additional care or observation. About one in five patients who visit the Emergency Department are admitted for further care. Our staff will work with the hospital to obtain an appropriate room for you as quickly as possible.

What is a Level 1 Trauma Center?

A Level 1 trauma center is a hospital that is committed to providing the necessary personnel and equipment to care for critically injured patients 24-hours a day. Being treated at a Level I Trauma Center increases a seriously injured patient’s chances of survival by an estimated 20 to 25 percent.

Carilion Roanoke Memorial Hospital (CRMH) provides the highest level of surgical care to trauma patients and has the capability of providing essential care for nearly every type of injury. As a Level I Trauma Center, we provide a regional resource as a tertiary care facility central to the southwest Virginia region.

What does it take to be designated as a trauma center?

The commitment of full-time trauma surgeons, emergency department physicians, and many dedicated physicians, nurses, specialists, therapists and technicians willing to be available 24-hours a day, seven days a week.

Trauma Center designation also requires:

  • Smart rooms in the Operating room specifically designed for multiple trauma patients
  • Designated trauma rooms in the emergency department equipped to care for adult and pediatric patients
  • Trauma program and medical directors committed to overseeing daily operations
  • Trauma research program
  • CT and MRI scanners and invasive radiology suites
  • Designated intensive care units (ICUs)
  • Ongoing staff education programs
  • Continuous quality improvement initiatives
  • Extensive rehabilitation services (inpatient and outpatient)
  • Community outreach, education, and prevention programs
  • Registrars who collect and analyze data on all trauma patients

What does a Level I Trauma Center offer me and my family?

The trauma center is made up of a variety of components. The front line aspects of this system are trauma services, emergency medicine, and disaster response and recovery. However there are also aspects that you might not recognize such as injury prevention, performance improvement, the trauma registry and the rehabilitative services:

  • 24 hour in-house coverage by surgeons specially trained in trauma care
  • Prompt availability of care in specialties such as: orthopedic surgery, neurosurgery, anesthesiology, radiology, and pediatrics
  • Cardiac, plastic, hand surgery, and vascular surgery
  • Dedicated team of professionals that work collaboratively to develop all aspects of the patient’s care
  • Leadership in prevention, public education, and continuing education of trauma team members
  • Comprehensive performance improvement program
  • Ongoing organized research efforts to improve trauma care in the community
  • Case managers, social workers, chaplains and patient representatives.

What can you expect if you are injured and come to Carilion Roanoke Memorial Hospital (CRMH)?

Emergency room physicians and trauma surgeons who have extensive training and experience will rapidly evaluate your injuries and develop a plan of care. Specialists such as neurosurgery or orthopedic surgery will be contacted promptly.

If you’re admitted to the hospital, an individual plan of care will be developed by the trauma team, which consists of nurses, trauma surgeons, case managers, advanced practice nurses, physician assistants, physical, occupational, and speech therapists, nutritionists, respiratory therapists, clinical pharmacists, rehab physicians and social workers.

What special qualifications do your staff members have?

Our professional team consists of board-certified emergency medicine and surgical attending physicians. Our team also includes registered nurses with certifications in Advanced Cardiac Life Support (ACLS), Pediatric Advanced Life Support (PALS), Neonatal Resuscitation Program (NRP), Trauma Nursing Core Courses (TNCC) and Emergency Nursing Pediatric Course (ENPC) and Advanced Trauma Life Support (ATLS). Several advanced practice nurses and physician assistants.

What makes Carilion Roanoke Memorial Hospital unique?

Carilion Roanoke Memorial Hospital (CRMH) has been a state-certified trauma center for 30 years. This commitment to trauma care resulted in CRMH being only one of five Level 1 trauma centers in Virginia. CRMH is also the only Level 1 Trauma Center in the southwestern region of the state.

CRMH works collaboratively with other area hospitals and facilities as far as West Virginia and North Carolina, as well as EMS agencies and universities. We have substantial expertise in the training and education of nurses, medical students, residents and many other healthcare specialists. The addition of the Virginia Tech Carilion School of Medicine and Research Institute enables us to be on the cutting edge of new procedures and approaches to injury prevention and treatment of injuries of all types. We strive to personalize the plan of care for each patient and family burdened by a traumatic event.

What are the rates of trauma deaths in the United States?

Trauma kills more people between the ages of one and 44 than any other disease or illness. Nearly 180,000 people of all ages in the United States die from trauma every year, roughly one quarter of them from automobile crashes. Tragically, however, it is our children and young adults who feel the greatest impact of trauma. According to the National Center for Health Statistics, trauma (unintentional injuries + homicides) causes: 43 percent of all deaths from age one to four, 48 percent of all deaths in ages five to 14 , and 62 percent of all deaths in ages 15 to 24.

Trauma can strike at any time of the day. Each year, eight to nine million individuals suffer disabling injuries in the United States, with more than 3,000,000 of them suffering permanent disabilities.

What is the anticipated time of recovery from trauma?

With all injuries, especially those suffered from a trauma related incident, recovery time will vary. It is our goal to assist patients in getting well enough to be discharged from the hospital as quickly as possible.

Studies show that most patients prefer to recover and heal in familiar surroundings such as their own home. The trauma case manager and social worker are skilled in arranging home therapies and equipment that you may need after discharge. Follow up and clinic appointments will also be arranged prior to your discharge. Often, the recommendations from the orthopaedic and neurosurgery specialists will dictate limitations such as walking, weight-bearing, lifting or driving. It is important to keep all scheduled appointments so that your recovery progress can be measured and allow you to return to previous levels of activity.