At Carilion Stonewall Jackson Hospital, your comfort and satisfaction are important to us. During your stay, you may be visited by a volunteer patient representative. Their purpose is to ensure your comfort and safety. Please feel free to make comments or requests to this volunteer.
If you encounter any problems that you cannot resolve, please contact the hospital patient representative at 540-458-3554. During evenings and weekends, dial 540-458-3300 or "0" from inside the hospital and ask for the nursing supervisor. We encourage you to resolve any problems by accessing hospital resources.
If the problem cannot be resolved within the facility, you have the right to directly contact:
The Office of Licensure and Certification
Virginia Department of Health
9960 Mayland Drive, Suite 401
Henrico, VA 23230-4920
Office of the State Long-term Care
Ombudsman Virginia Association of Area Agencies on Aging
24 E. Cary Street, Suite 100
Richmond, VA 23219
Virginia Office for Protection of Advocay
1910 Byrd Avenue, Suite 5
Richmond, VA 23230
If you suspect fraud by a Medicaid provider, contact:
Office of the Attorney General
Medicaid Fraud Control Unit
900 E. Main St.
Richmond, VA 23219
The Medicare toll free line is 800-633-4227.
The Joint Commission complaint hotline is 800-994-6610.
Ethics Committee: Ready to Assist You
The Carilion Stonewall Jackson Hospital Ethics Committee consists of doctors, nurses, healthcare support staff and special community members who are committed to ensuring that all patients, families and staff have access to education and support in healthcare ethical issues.
Your physician and the Carilion Stonewall Jackson Hospital staff are responsible for keeping you informed about your healthcare options so that you can participate in making informed decisions about the course of your care.
Occasionally, you may be faced with a decision that will call for careful consideration and increased level of support from your family and/or healthcare providers. In some cases, your personal beliefs, values or goals may differ from those of your healthcare providers. Most of the time, your physician or other staff providing your care can address your concerns and questions satisfactorily. However, if you are unable to make a difficult decision, the Ethics Committee may be able to listen and help.
If you would like assistance in dealing with an ethical issue, please call the patient representative at 540-458-3554, or ask any staff member to contact a member of the Ethics Committee for you.
All matters will be addressed confidentially by the Ethics Committee.