Even though we did not start off on the right foot, I came to respect your opinion, and appreciate the advocacy you were extending for my child. Over my daughter's several admissions last winter, our frustration at having no answers often bubbled over to you and your staff. As we got to talk over those admissions, it became clearer to me that you were frustrated with the process, as well. I commend both you and Dr. Keys for encouraging my husband and I to continue asking questions and seeking other avenues to serve our child. I found you (and this blog) in seeking out more information about the children's hospital and ways to get involved. I've stayed tuned because I enjoyed getting to know you better. While my daughter's issues were finally resolved, many thanks to the encouragement you gave me to advocate more confidently, I can't offer my thanks enough for the care I see in the pediatric doctors at Carilion RMH. I wish there were a place for my counseling skills there on the peds floor to help both the children and parents through tough times!