We are always interested in improving. When an individual has any concerns about patient care and safety in the hospital that have not been addressed, he or she is encouraged to contact the hospital’s management. Ask your nurse or the hospital operator to call an administrative representative for you.

If you have questions, comments or concerns about your care or safety, please contact our hospital administration at 540-489-6346. If you have questions about patient rights or responsibilities, quality of care, coverage decisions or premature discharges, you may also notify:

Virginia Department of Health
Office of Licensure and Certification
9960 Mayland Drive, Suite 401
Richmond, Virginia 23233
800-955-1819

Carilion Franklin Memorial Hospital is accredited by several agencies, including the Joint Commission, whose mission is to continuously foster and improve the safety and quality of care provided to the public through the organizations that seek its accreditation.

If issues cannot be resolved by the hospital, you may also contact the Joint Commission’s Office of Quality Monitoring. You may report any concerns or register complaints about a Joint Commission-accredited healthcare organization by calling 800-994-6610 or e-mailing complaint@jcaho.org.