Physician Services

Billing Customer Service

540-224-5900 or toll free at 866-720-3742
Monday - Friday, 9 a.m. - 4:15 p.m.

We also offer extended customer service hours Tuesday and Thursday evenings until 6 p.m.

The above contact information will put you in touch with a representative best prepared to assist you with questions regarding our new consolidated statement (combining Hospital and Physician Services). If your bill indicates one of the following business offices, you will receive the most prompt service by using the contact information below.

Debt Recovery Department

540-982-3413 or toll free at (888) 224-2030
Monday - Friday, 8 a.m. - 4:30 p.m.

E-mail billing questions to billingservice@carilionclinic.org.

*As email is not considered a secure method of communication we recommend that detail considered confidential or private in nature not be included in email correspondence. This includes items such as Social Security Numbers, Credit Card information, Diagnosis detail and other sensitive information. In an effort to maintain the security of your Protected Health Information, please contact us by phone and speak with a representative. Considering this, should you still prefer our team to correspond such detail via email, please submit an Email Communication Authorization Form