Payments & Billing

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We help our patients and our organization resolve the financial aspects of the medical experience, thereby sustaining high quality care for our communities."

Thank you for choosing Carilion Clinic for your healthcare needs. It is our goal to provide convenient and efficient methods to resolve account balances for services provided throughout Carilion Clinic.

Pay your bill

If you prefer to speak with a representative regarding any billing matter or pay your bill by phone, further contact information is provided through the links to the left. For general billing questions, or if you are unsure which office may best answer your inquiry, our Customer Service team as listed below will assist or connect you with the most appropriate representative.

Get more details about our billing process

Carilion uses the Federal Poverty Guidelines (FPG) published and updated yearly in the Federal Register along with a Financial Needs Assessment Questionnaire (FNAQ) as developed by Carilion to determine eligibility.

The Financial Needs Assessment Questionnaire (FNAQ) can be downloaded here.

Contact Customer Service

540-224-5900 or toll free at 1-866-720-3742
Monday–Friday, 9:00 a.m. to 4:15 p.m.

We also offer extended customer service hours Tuesday and Thursday evenings until 5:55 p.m.

Take our Billing Customer Service Survey.

E-mail a billing question*

*As e-mail is not considered a secure method of communication we recommend that detail considered confidential or private in nature not be included in email correspondence. This includes items such as Social Security Numbers, Credit Card information, Diagnosis detail and other sensitive information. In an effort to maintain the security of your Protected Health Information, please contact us by phone and speak with a representative. Considering this, should you still prefer our team to correspond such detail via email, please submit an Email Billing Authorization Form.

Pay Your Bill