Quality of Care
At every Carilion Clinic hospital and physician practice, we are committed to achieving the highest standards of quality care. That means our focus is to get you back to good health as quickly as possible by providing care plans that fit your personal needs and that follow steps proven to improve care.
Healthcare Quality Goals
Our physicians and nurses realize that providing high quality care often requires attention to individual patient needs. We have developed goals for ourselves to ensure we meet your needs. They are:
- Create a culture that allows our medical staff to analyze quality-related problems (for example, wait times or medication education) and develop solutions that both improve quality and measure our progress
- Learn from peers by recognizing and sharing outstanding quality accomplishments in clinical programs, patient outcomes, and leadership in education and research
Quality Care with a Human Touch
Nancy can often be found at a patient’s bedside reassuring, advocating or doing whatever is necessary to make their trip to the emergency room a little easier.
Peers say Nancy exemplifies everything that a nurse should be; she is calm, curious and compassionate.
Nancy Taylor, R.N., works in the Emergency Department at Carilion Franklin Memorial Hospital.
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