Patient Access Services
Patient Access is available to answer any questions you may have about financial and registration requirements. We offer the following services to our patients:
- Registration
- Pre-registration
- Insurance verification
- Authorization/precert requirements
- Patient ambassadors
Patient Access Locations
- Pre-Registration
- 540-224-5200 or 800-928-2860
- Carilion Roanoke Memorial Hospital
- Lobby
- Emergency Department
- Carilion New River Valley Medical Center
- Emergency Department
- X-Ray/Imaging
- Mammography
- Endoscopy
- Same Day Surgery
- Cashier's Office
- Bedford Memorial Hospital Lobby
- Carilion Franklin Memorial Hospital Lobby
- Carilion Giles Community Hospital Lobby
- Carilion Stonewall Jackson Hospital
- Lobby
- Emergency Department
- Carilion Tazewell Community Hospital Lobby
- Crystal Spring Medical Office Building - 1st Floor
- 3 Riverside Medical Office Building, Imaging - 1st Floor
Registration is required for all patients receiving services for:
- Carilion Roanoke Memorial Hospital (CRMH) Admissions
- CRMH Maternity
- CRMH/Carilion Roanoke Community Hospital/Crystal Spring Medical Office Building Radiology procedures
- CRMH Outpatient Diagnostic procedures
- Nuclear medicine
- Vascular Laboratory
- Cardiac services
- EKG-EEG
- Ambulatory surgery
Our satellite areas include:
- Roanoke Athletic Club, Botetourt Athletic Club, Rehab
- Physical Therapy, Occupational Therapy, Speech Therapy
- Sleep Lab
- Roanoke and Westlake
- Nutritional Education
- Mammography
- Medical Office Building
- Jefferson Street
- Peters Creek Road
Patients are financially cleared at time of registration. Full payments/copayments/deductible and deposit payments are explained and can be collected at time of registration.
Patient Financial Advocacy Program
Patient Ambassadors are available for:
- Payment options
- Financial assistance (local and state)
- Payment arrangements
- Medkey-monthly payment installments
