Our View of Quality
When it comes to following a successful quality program, there are two major pillars that support it: data and culture. At Carilion Clinic, we use an integrated electronic medical record system that allows us to understand how we're treating patients with similar diseases and assure them that we're providing the best possible care. Our culture is one based upon teamwork. We believe that all our employees have a role in assuring your health and making you better. Each of our employees understands the value of working collaboratively with their peers and how teamwork improves patient care.
As part of our quality program, there are six major portfolios that allow us to operationalize the program across all of the hospitals and practices within the organization.
These portfolios include:
- Accreditation
- Safety
- Performance Improvement
- Resource Management
- Clinical Informatics and Analytics
- Health Services Research
While the first five components of the program are present in all of our Clinic sites, the research portfolio is currently focused in our Roanoke sites.
Quality Care with a Human Touch
Chad's patients appreciate the great lengths he will go to make sure they have what they need. And when there's a tough question, he goes the extra mile researching to find the answer, and then shares his expertise with coworkers so everyone can benefit.
Chad Cox, R.N., works in the Critical Care Unit at Carilion Roanoke Memorial Hospital.