Mission, Values and Vision


Our mission

Carilion Franklin Memorial Hospital will provide access to the full spectrum of quality healthcare and related services, improve health status and promote healthy lifestyles in the community served.

Our values

We will deliver quality care in a friendly atmosphere with a positive attitude, while accepting accountability for our actions. We will make a difference through individualized treatment with integrity and loyalty to our patients. You are valued!

Our vision

Carilion Franklin Memorial Hospital will be the leader in promoting health and providing health services in its service area.

We will:

  • be committed to delivering superior quality and value;
  • provide access to an integrated system of comprehensive health services;
  • foster long-term relationships with employers and payors to address their health needs;
  • be an employer of choice in the community;
  • form collaborative relationships to improve community health status;
  • maintain the financial integrity necessary to service the needs of our community;
  • and meet or exceed the needs and expectations of those we serve.

Caring Bridges